Michael K. Technical Support Engineer / Web Developer
EU remote · support engineering · practical delivery

Technical support with hands-on web and infrastructure execution.

I work at the intersection of technical support, troubleshooting, and practical delivery. My background is in user-facing support and SaaS environments, and I also build and launch clean small websites with hosting, DNS, SSL, and maintainable structure.

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5+ years in technical support and problem solving
3 working languages: German, English, Russian
1 recent live website delivered end-to-end
About

Support mindset, delivery focus

I am strongest where support, troubleshooting, infrastructure basics, and real-world delivery overlap. I care about clear communication, stable results, and solutions that stay practical after launch.

01

Reliable communication

I am used to explaining technical issues clearly, working with clients and users directly, and moving cases forward without unnecessary friction.

02

Practical execution

I prefer maintainable, realistic solutions over unnecessary tooling or complexity — especially for small teams and small projects.

03

End-to-end delivery

I can take a small website from idea to live deployment: structure, hosting, DNS, SSL, file organization, and post-launch cleanup.

Selected project

Recent live work

A real small-organization website delivered with practical hosting and asset decisions, including performance cleanup and maintainability improvements.

Live website

TSN Parking Perekopskaya

Public-facing website delivered for a parking association: documents, plans, contacts, favicon setup, structure cleanup, and a thumbnail workflow for heavy image assets to improve loading behavior.

  • Built and refined a usable page structure for a real organization website.
  • Worked on layout, readability, content hierarchy, and mobile-friendly presentation.
  • Handled practical deployment topics: hosting, SSL, favicon, asset optimization, and lightweight file structure.
  • Kept the project intentionally simple so it would remain easy to maintain after launch.
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Skills

Core areas

The value I bring is the combination of user-facing support experience and practical web/infrastructure execution.

Technical support

L1–L2 support SaaS troubleshooting Incident handling Escalations Application logs REST API basics Knowledge base work Customer communication

Web and infrastructure

HTML CSS Static websites Linux basics Windows support DNS SSL / Let's Encrypt VPS basics SFTP / WinSCP HestiaCP basics

Tools and environments

Microsoft 365 AD / LDAP basics Ticketing systems Remote support tools VMware ESXi basics Mail basics

Languages

German English Russian
Experience

Background snapshot

A short overview for the portfolio site. A full CV can be shared separately.

2025

Technical Support Engineer (L2)

Worked on issue analysis, client communication, troubleshooting, application-related checks, and support around integrations and customer environments.

2024–2025

Technical Support / Service Delivery

Handled support operations, user-facing communication, practical issue resolution, and delivery-oriented support tasks in a customer environment.

2021–2024

IT Specialist

Worked with workplace IT, administration tasks, user support, and day-to-day problem solving in a structured organizational environment.

Contact

Open to remote opportunities and project work

If you need help with technical support, support-oriented operations, or a clean small website delivered without unnecessary complexity, feel free to get in touch.

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Focus Technical support, website delivery, practical infrastructure tasks
EU remote / project-based
Languages Client-facing communication
German · English · Russian
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